Terms of service

Last updated: July 24, 2026

  1. ABOUT THESE TERMS

These Terms of Service (“Terms”) govern your access to and use of glad2glow.com (the “Website”) and purchases made through the Website.

The Website is operated by Hong Kong Pure Glow Limited, trading as Glad2Glow (“Glad2Glow,” “we,” “us,” or “our”).

By accessing the Website, creating an account, or placing an order, you agree to these Terms and the policies referenced in them. If you do not agree, please do not use the Website.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

  1. BUSINESS INFORMATION

Legal business name: Hong Kong Pure Glow Limited
Trading name: Glad2Glow
Registered address: RM C306, Office 26, 6/F, Mega Cube, No. 8 Wang Kwong Road, Kowloon Bay, Kowloon, Hong Kong
Customer service email: cs@glad2glow.com
Website: https://glad2glow.com
Contact page: https://glad2glow.com/pages/contact-us

The registered business address is not automatically the return address. Contact us and obtain return instructions before sending a product.

  1. ELIGIBILITY

You must be legally capable of entering into a binding agreement in your jurisdiction to place an order.

If you are under the legal age of majority, you may use the Website only with the involvement and consent of a parent or legal guardian.

You agree to provide accurate, complete, and current information when using the Website or placing an order.

  1. CUSTOMER ACCOUNTS

You may be able to purchase products as a guest or through a customer account.

You are responsible for:

  • Keeping your login credentials confidential;

  • Providing accurate account and contact information;

  • Updating information that changes; and

  • Activities performed through your account where permitted by law.

Contact cs@glad2glow.com if you believe your account has been accessed without authorization.

  1. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display accurate product descriptions, ingredients, images, prices, availability, sizes, colors, and other product information.

However:

  • Colors may appear different depending on lighting, photography, and screen settings;

  • Packaging may change while the product identity remains substantially the same;

  • Product availability may change without notice; and

  • Minor typographical or technical errors may occur.

Individual cosmetic results vary. Product information is provided for general informational purposes and is not medical advice. Our cosmetics are not intended to diagnose, treat, cure, or prevent a disease unless expressly authorized and stated otherwise.

Review the product label, ingredient list, directions, precautions, and allergy information before use. Stop using a product and seek appropriate professional advice if irritation or an adverse reaction occurs.

  1. ORDERS AND ORDER ACCEPTANCE

Submitting an order does not automatically mean that we have accepted it.

An order acknowledgment confirms that we received your order but does not necessarily constitute final acceptance. Acceptance occurs when the order is confirmed for fulfillment or dispatched, subject to applicable law.

We may reject or cancel an order before dispatch for legitimate reasons, including:

  • Product unavailability;

  • Pricing or product information errors;

  • Payment authorization failure;

  • Suspected fraud or unauthorized activity;

  • Delivery restrictions;

  • Violation of these Terms; or

  • Legal or regulatory requirements.

If we cancel a paid order, we will refund the amount collected for the cancelled item or order to the original payment method.

  1. PRICES, CURRENCY, TAXES AND PAYMENT

Prices are displayed in the currency selected for the applicable market or shown on the Website.

The final transaction currency, product total, shipping charge, discount, and applicable tax will be displayed during checkout before payment is submitted.

Unless expressly stated otherwise:

  • Prices do not include import duties, customs charges, or destination-country fees;

  • Prices and promotions may vary between markets;

  • Prices may change before an order is placed; and

  • Price changes do not affect orders already accepted.

Available payment methods are displayed during checkout. Payments may be processed by Shopify Payments or another authorized payment provider.

You confirm that you are authorized to use the payment method submitted with your order.

  1. PROMOTIONS AND DISCOUNT CODES

Promotions, discount codes, gifts, and free-shipping offers are subject to the conditions displayed with the relevant offer.

Conditions may include:

  • Start and end dates;

  • Eligible products and markets;

  • Minimum purchase requirements;

  • Usage limits;

  • Excluded products;

  • Customer eligibility requirements; and

  • Restrictions on combining offers.

Discounts cannot be applied retroactively after an order is submitted unless we expressly agree otherwise.

We may cancel a promotion or affected order if an offer contains an obvious error or is used fraudulently or contrary to its stated conditions. Eligible payments will be refunded where appropriate.

  1. SHIPPING AND DELIVERY

Shipping methods, estimated delivery times, shipping charges, and free-shipping thresholds depend on the destination.

Review our Shipping and Delivery Policy:

https://glad2glow.com/pages/shipping-policy

Estimated delivery dates are not guaranteed. Delivery may be affected by customs processing, carrier delays, weather, public holidays, incorrect address information, or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. Additional shipping costs may apply when an order cannot be delivered because the submitted address was incorrect or incomplete.

  1. CUSTOMS, DUTIES AND IMPORT RESTRICTIONS

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, administrative fees, or other destination-country charges.

Unless expressly collected during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Customers are responsible for checking whether products can legally be imported into their destination.

If a package is rejected, held, destroyed, or returned by customs because of unpaid charges, import restrictions, or customer refusal, we are not responsible for the resulting charges or loss except where applicable law requires otherwise.

If a customs-rejected package is returned to us, any refund will be determined after deducting legally permitted non-refundable shipping, return, customs, or handling costs.

  1. RETURNS AND REFUNDS

Our Returns and Refunds Policy forms part of these Terms:

https://glad2glow.com/policies/refund-policy

The principal return conditions are:

  • Eligible return requests must be submitted within 30 calendar days after delivery;

  • Products must generally be unused, unopened, and in their original packaging;

  • An order number or proof of purchase is required;

  • Opened or used cosmetics are generally non-returnable for hygiene reasons unless damaged, defective, or incorrect;

  • Customers normally pay return shipping for non-quality-related returns;

  • We cover reasonable replacement or return costs for verified damaged, defective, or incorrect products; and

  • Products must not be returned until our customer service team provides return instructions.

The registered office is not automatically the return address. Unauthorized returns may not be accepted or processed.

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times depend on the payment provider.

  1. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a damaged, defective, or incorrect product, contact cs@glad2glow.com within 7 calendar days after delivery.

Provide:

  • Your order number;

  • A description of the issue;

  • Clear photographs or video showing the product, packaging, and shipping label; and

  • Any other information reasonably necessary to investigate.

After verification, we may provide a replacement, refund, or another remedy required by applicable law.

  1. DELIVERED BUT NOT RECEIVED

If carrier tracking shows that a package was delivered but you cannot locate it:

  • Check the delivery location, mailbox, household members, neighbors, reception desk, and building management;

  • Contact the carrier using the tracking number; and

  • Contact us at cs@glad2glow.com within 2 calendar days or 48 hours after the recorded delivery time.

Provide your order number and any information supplied by the carrier.

Requests submitted after this period may not be eligible for a lost-package investigation or replacement, except where applicable law requires otherwise.

  1. ORDER CHANGES AND CANCELLATIONS

Orders are processed quickly. Contact cs@glad2glow.com as soon as possible to request a change or cancellation.

Changes and cancellations are not guaranteed after an order is submitted. Once an order enters fulfillment or is dispatched, it normally cannot be cancelled and will instead be subject to the Returns and Refunds Policy.

We are not responsible for incorrect products, quantities, shades, or delivery information selected or entered by the customer, except where required by law.

  1. REVIEWS AND USER CONTENT

You may be able to submit reviews, comments, photographs, videos, or other content.

By submitting content, you confirm that:

  • It reflects your genuine experience;

  • It is accurate to the best of your knowledge;

  • You have the right to submit it;

  • It does not infringe another person’s rights;

  • It is not unlawful, defamatory, deceptive, threatening, or discriminatory; and

  • It does not contain malware, spam, or unauthorized advertising.

You retain ownership of your content but grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, format, and use it in connection with the Website and our marketing, subject to applicable law.

We may remove content that violates these Terms. We do not remove legitimate negative reviews solely because they are unfavorable.

  1. INTELLECTUAL PROPERTY

The Website and its content—including the Glad2Glow name, logos, photographs, graphics, text, design, videos, and software—are owned by or licensed to Hong Kong Pure Glow Limited and are protected by applicable intellectual-property laws.

You may use the Website only for lawful personal shopping purposes.

You may not copy, reproduce, republish, distribute, sell, modify, scrape, or commercially exploit Website content without prior written permission, except where permitted by law.

  1. PROHIBITED USES

You may not use the Website:

  • For unlawful or fraudulent purposes;

  • To infringe intellectual-property, privacy, or other rights;

  • To submit false or misleading information;

  • To distribute malware or harmful code;

  • To interfere with Website security or operation;

  • To access another customer’s account without authorization;

  • To collect data through unauthorized automated methods;

  • To manipulate prices, promotions, reviews, or transactions; or

  • To make fraudulent payment claims or chargebacks.

We may restrict access where reasonably necessary to protect customers, the Website, our business, or third parties.

  1. THIRD-PARTY SERVICES AND LINKS

The Website may link to or integrate with payment providers, shipping carriers, analytics providers, social networks, Shopify, and other third-party services.

Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party services that we do not control, except where applicable law provides otherwise.

  1. PRIVACY

Our collection and use of personal information are described in our Privacy Policy:

https://glad2glow.com/policies/privacy-policy

  1. WEBSITE AVAILABILITY AND ERRORS

We aim to keep the Website available and accurate but cannot guarantee uninterrupted or error-free operation.

We may correct pricing, availability, product information, typographical, or technical errors when discovered.

If an error materially affects an order, we may contact you, correct the error, or cancel the affected item and issue an appropriate refund.

  1. DISCLAIMERS AND CONSUMER RIGHTS

Products and services are provided subject to their descriptions and the conditions displayed on the Website.

To the maximum extent permitted by law, we do not provide warranties beyond those expressly stated or required by applicable law.

Nothing in these Terms excludes or limits mandatory consumer rights, warranties, guarantees, or remedies that cannot legally be excluded.

  1. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Hong Kong Pure Glow Limited will not be liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable when an order was placed.

Where liability may legally be limited, our aggregate liability relating to an order will not exceed the amount paid for the affected product or order.

These limitations do not apply to liability that cannot legally be excluded or limited, including liability arising from fraud, gross negligence, willful misconduct, death, or personal injury where prohibited by law.

  1. EVENTS OUTSIDE OUR CONTROL

We are not responsible for delays or failures caused by events outside our reasonable control, including severe weather, natural disasters, war, civil disturbance, government action, customs delays, transportation disruption, labor disputes, public-health emergencies, utility failures, or internet and payment-network interruptions.

We will take reasonable steps to reduce the effect of such events and fulfill or refund affected orders as required by law.

  1. SUSPENSION AND TERMINATION

We may suspend or terminate access to the Website if a user materially violates these Terms, commits fraud, threatens Website security, or engages in unlawful activity.

Termination does not affect rights, obligations, payments, or liabilities that arose before termination.

  1. CHANGES TO THESE TERMS

We may update these Terms to reflect changes in our business, Website, services, policies, or legal requirements.

The updated version will be posted on this page with a revised “Last updated” date. Changes apply from the stated effective date and do not retroactively change orders already accepted unless required by law or agreed with the customer.

  1. SEVERABILITY AND NO WAIVER

If any provision is found invalid or unenforceable, the remaining provisions remain in effect.

A failure or delay in enforcing a provision does not waive our right to enforce it later.

  1. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without limiting mandatory consumer rights available under the laws of the customer’s place of residence.

Before beginning formal proceedings, customers are encouraged to contact cs@glad2glow.com so that we can attempt to resolve the matter.

Subject to mandatory consumer law, disputes will be submitted to courts of competent jurisdiction in Hong Kong.

  1. CONTACT US

Questions about these Terms, an order, a return, or the Website may be sent to:

Hong Kong Pure Glow Limited
Trading as Glad2Glow
RM C306, Office 26, 6/F, Mega Cube
No. 8 Wang Kwong Road
Kowloon Bay, Kowloon
Hong Kong

Email: cs@glad2glow.com
Contact page: https://glad2glow.com/pages/contact-us
Website: https://glad2glow.com