Privacy policy

Last updated: July 24, 2026

  1. WHO WE ARE

This Privacy Policy explains how Hong Kong Pure Glow Limited, trading as Glad2Glow (“Glad2Glow,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit glad2glow.com, purchase our products, create an account, contact us, or otherwise interact with our services.

Legal business name: Hong Kong Pure Glow Limited
Trading name: Glad2Glow
Registered address: RM C306, Office 26, 6/F, Mega Cube, No. 8 Wang Kwong Road, Kowloon Bay, Kowloon, Hong Kong
Customer service email: cs@glad2glow.com
Website: https://glad2glow.com
Contact page: https://glad2glow.com/pages/contact-us

  1. SCOPE OF THIS POLICY

This Privacy Policy applies to personal information collected through our Website, checkout, customer accounts, customer support, marketing communications, reviews, promotions, and related services.

It does not apply to third-party websites or services that we do not control. Those services are governed by their own privacy policies.

  1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of information.

Information you provide directly:

  • Name, billing address, shipping address, email address, and telephone number;

  • Order details, product selections, shade or variant selections, and purchase history;

  • Account information and login credentials;

  • Customer service communications, return requests, photographs, videos, and other supporting evidence;

  • Reviews, comments, survey responses, and other content you submit;

  • Marketing preferences and promotion participation information; and

  • Any other information you voluntarily provide.

Payment information:

Payments are processed through Shopify Payments or other authorized payment providers. We generally do not receive or store your complete payment-card number. Payment providers may provide us with limited transaction information, such as payment status, payment method, billing details, and fraud-screening results.

Information collected automatically:

When you visit the Website, we and our service providers may automatically collect:

  • IP address;

  • Device type and device identifiers;

  • Browser type and operating system;

  • Approximate location based on IP address;

  • Pages viewed, products viewed, links clicked, and search activity;

  • Referring website and advertising campaign information;

  • Cart and checkout activity;

  • Cookie and similar technology identifiers; and

  • Information about how you interact with the Website.

Information received from other sources:

We may receive information from Shopify, payment providers, shipping carriers, fraud-prevention providers, analytics providers, advertising partners, customer-review platforms, and other service providers involved in operating our business.

  1. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • Process, confirm, fulfill, and deliver orders;

  • Process payments, refunds, returns, and replacements;

  • Provide order updates and shipment tracking;

  • Respond to questions and customer-service requests;

  • Create and manage customer accounts;

  • Investigate damaged, defective, incorrect, missing, or potentially fraudulent orders;

  • Verify transactions and protect customers, our Website, and our business;

  • Maintain, troubleshoot, analyze, and improve the Website;

  • Personalize product recommendations and Website content;

  • Measure advertising and marketing performance;

  • Send marketing communications where permitted by law or with your consent;

  • Administer promotions, discount codes, surveys, and loyalty activities;

  • Enforce our policies and Terms of Service;

  • Maintain business, tax, transaction, and compliance records; and

  • Comply with legal obligations and respond to lawful requests.

  1. LEGAL BASES FOR PROCESSING

Where applicable law requires a legal basis, we process personal information based on one or more of the following:

  • Performance of a contract, including processing and delivering your order;

  • Your consent, including certain marketing and cookie activities;

  • Our legitimate interests, including operating and improving our business, preventing fraud, and providing customer support;

  • Compliance with legal obligations; and

  • Protection of our rights or the rights and safety of customers and others.

You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing that occurred before consent was withdrawn.

  1. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers use cookies, pixels, tags, local storage, and similar technologies to:

  • Keep the Website and cart functioning;

  • Remember your settings and preferences;

  • Support secure checkout and customer accounts;

  • Understand Website traffic and performance;

  • Detect fraud and technical problems;

  • Measure advertising effectiveness; and

  • Provide relevant marketing where permitted.

You can control certain cookies through the cookie banner displayed on the Website, where available, and through your browser settings. Blocking essential cookies may prevent parts of the Website or checkout from functioning correctly.

  1. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to:

  • Shopify, which hosts and supports our online store;

  • Payment processors and financial service providers;

  • Warehouses, fulfillment partners, shipping carriers, and logistics providers;

  • Customer-support and communication providers;

  • Fraud-prevention, security, and identity-verification providers;

  • Website hosting, technical support, and cloud-service providers;

  • Analytics and advertising providers;

  • Review, survey, promotion, and marketing service providers;

  • Professional advisers, including accountants, auditors, insurers, and legal advisers;

  • Government authorities or regulators where legally required; and

  • A purchaser, investor, or successor in connection with a business transaction, subject to applicable law.

Service providers are permitted to process information only as necessary to provide services to us or as otherwise permitted by law.

We do not sell personal information in exchange for monetary payment. However, certain advertising or analytics disclosures may be treated as a “sale,” “sharing,” or targeted advertising under some privacy laws. Where required, you may opt out using the Website’s cookie or data-sharing controls or by contacting us.

  1. MARKETING COMMUNICATIONS

If you subscribe to marketing communications, we may send information about products, offers, or promotions.

You may unsubscribe at any time by using the unsubscribe link in an email or contacting cs@glad2glow.com.

Unsubscribing from marketing does not prevent us from sending necessary transactional messages relating to orders, accounts, security, returns, or customer service.

  1. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions and provide customer support;

  • Maintain tax, accounting, and business records;

  • Resolve disputes and enforce agreements;

  • Prevent fraud and protect the Website; and

  • Comply with legal obligations.

Retention periods vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

  1. INTERNATIONAL DATA TRANSFERS

Our business and service providers may process personal information in countries or regions outside your place of residence.

These locations may have different data-protection laws. Where required, we use appropriate contractual, organizational, or legal safeguards for international transfers.

  1. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No internet transmission or storage system is completely secure. We therefore cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential. Contact us promptly if you believe your account has been accessed without authorization.

  1. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of personal information;

  • Request restriction of certain processing;

  • Object to certain processing;

  • Request a portable copy of certain information;

  • Withdraw consent;

  • Opt out of certain targeted advertising, sale, or sharing activities;

  • Unsubscribe from marketing communications; and

  • Submit a complaint to an appropriate data-protection authority.

These rights may be subject to legal limitations and verification requirements.

To submit a request, email cs@glad2glow.com. Please describe your request and provide sufficient information for us to verify your identity. We may request additional information where reasonably necessary.

Authorized agents may submit requests where permitted by law, but we may require evidence of their authority.

  1. CHILDREN’S PRIVACY

The Website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information without appropriate authorization, contact us so that we can investigate and take appropriate action.

  1. THIRD-PARTY LINKS

The Website may contain links to third-party websites, social networks, payment providers, or other services.

We are not responsible for the privacy or security practices of third parties. Please review their privacy policies before providing personal information.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our services, business practices, legal obligations, or technology.

The updated policy will be posted on this page with a revised “Last updated” date. Where required by law, we will provide additional notice of material changes.

  1. CONTACT US

For privacy questions or requests, contact:

Hong Kong Pure Glow Limited
Trading as Glad2Glow
RM C306, Office 26, 6/F, Mega Cube
No. 8 Wang Kwong Road
Kowloon Bay, Kowloon
Hong Kong

Email: cs@glad2glow.com
Contact page: https://glad2glow.com/pages/contact-us
Website: https://glad2glow.com