Thank you for visiting Glad2Glow. For questions about products, orders, payments, delivery, returns, refunds, or privacy, please contact our customer support team by email.
Customer Support
Email: cs@glad2glow.com
When contacting us about an order, please include:
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Your order number
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The email address used at checkout
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A clear description of your request
For damaged, defective, missing, or incorrect products, please also provide clear photographs or videos of the product, packaging, and shipping label where applicable.
Phone support is not currently available. Please use the email address above for all customer-service enquiries.
Business Information
Legal business name: Hong Kong Pure Glow Limited
Trading name: Glad2Glow
Registered business address: RM C306, Office 26, 6/F, Mega Cube, No. 8 Wang Kwong Road, Kowloon Bay, Kowloon, Hong Kong
Website: https://glad2glow.com
Email: cs@glad2glow.com
The registered business address is not automatically the return address. Please contact our customer support team and obtain return instructions before sending any product. Unauthorized returns may not be accepted or processed.